Returns & Exchanges
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return or exchange. To be eligible for a return, your item must be in the same condition that you received it, unworn, and in its original packaging with no signs of wear. You’ll also need the receipt or proof of purchase. The item must be in its original condition and packaging with no signs of wear. Please note that items will need to be repackaged in their original packaging and a secure box and sent to 10511 Galsworthy Lane, Austin, Texas 78739. Please be sure to use a reliable mail service. We will not be liable for returns lost in the mail. Damages and issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Exceptions / non-returnable items We review requests for return of personalized or customized jewelry on a case-by-case basis. Please email us at firstname.lastname@example.org to submit return requests for customized or personalized jewelry Unfortunately, we cannot accept returns on sale items or gift cards. Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.